Sterling Autobody today announced that Allan Robinson has been named its president. Robinson previously served as Claim Field Director for the Midwest Claim Service Area in Buffalo Grove, Ill., and brings over 20 years experience of product knowledge and leadership to his new position.
As president of Sterling Autobody Centers, Robinson is responsible for overseeing operations for Sterling’s network of 60 autobody stores in 16 states and eight metropolitan locations. Sterling stores differ from typical auto body shops by using a team concept that brings together individuals with specialized skills to analyze damage, make repairs and monitor quality. Working together, Allstate and Sterling eliminate redundancies in the auto claim/repair process, through improved repair cycle-time and customer satisfaction metrics that are above industry average.
“Sterling is an exceptional company in encouraging professional development and excellent customer service,” Robinson said. “I look forward to further enhancing the customer experience through quality services for our insureds.”
Sterling Autobody Centers is a wholly owned subsidiary of Allstate Non-Insurance Holdings, Inc., which is a subsidiary of The Allstate Corporation.
“We are pleased to have Robinson spearhead Sterling Autobody. His strong leadership, initiative and auto product knowledge will further Allstate’s and Sterling’s position within the marketplace,” said Bill Daly, Allstate auto assistant vice president.
Robinson, who joined Allstate in 1984, has held various claim assignments in casualty, auto and Allstate’s Special Investigation Unit. He holds a bachelor’s degree from The College of William & Mary in Williamsburg, Va. He earned a Chartered Property Casualty Underwriter certification --a premier designation for the property and casualty insurance industry-- and has consistently received Allstate claims top leadership awards for exceptional professional leadership. Robinson and his wife Elaine reside with their two children in Chicago.
The Allstate Corporation (NYSE:ALL) is the nation’s largest publicly held personal lines insurer. Widely known through the “You’re In Good Hands With Allstate®” slogan, Allstate helps individuals in approximately 17 million households protect what they have today and better prepare for tomorrow through approximately 14,900 exclusive agencies and financial representatives in the U.S. and Canada. Customers can access Allstate products and services such as auto insurance and homeowners insurance through Allstate agencies, or in select states at allstate.com and 1-800 Allstate®. Encompass® and Deerbrook® Insurance brand property and casualty products are sold exclusively through independent agents. The Allstate Financial Group provides life insurance, supplemental accident and health insurance, annuity, banking and retirement products designed for individual, institutional and worksite customers that are distributed through Allstate agencies, independent agencies, financial institutions and broker-dealers.