Breaking News Bar

Business News and Information

SAP Allows Customers to Access Support Easily and Without Disruption

WALLDORF, Germany, May 20, 2021 /PRNewswire/ -- SAP SE (NYSE: SAP) today announced it has integrated advanced support into its solutions to deliver the intuitive experience modern business users need. With artificial intelligence and machine learning, the Built-In Support concept from SAP moves support directly into the application, simplifying and accelerating customer interaction with an embedded, contextually aware digital support assistant. To meet customers wherever they are, Built-In Support has driven the delivery of cutting-edge tools and access to live support from experts in fewer steps, helping to improve business outcomes and increase value for SAP customers.

SAP Logo (PRNewsfoto/SAP SE)

"Our overarching goal is to make support not only effortless but also available how and where customers want it – within the application – and contextually aware of their needs," said Andreas Heckmann, executive vice president and head, Customer Solution Support & Innovation, SAP SE. "Just as the RISE with SAP package brings together everything you need to transform your business in the cloud that works best for the customer, SAP now offers a matching intuitive, connected and holistic support experience that helps make it easy for businesses to improve operational reliability and efficiency."

This innovative customer experience leverages AI and machine learning to deliver the intuitive experiences that users have come to expect from smart phones but with the full might of SAP's engineering powering the interaction behind the scenes. With the latest advances, the intelligent, customized support SAP has been pioneering for years with enterprise software now provides an easy-to-engage consumer-grade experience for customers.

Built-In Support Connects Customers to AI-Enabled Help
Based on the Built-In Support approach, an embedded, contextually aware digital support assistant is currently available for SAP S/4HANA® Cloud. Following the Built-In Support approach, contextually aware digital support will soon be embedded in additional solutions, including the SAP® Integrated Business Planning for Supply Chain and SAP Cloud ALM solutions.

Key features of the contextually aware embedded support include:

  • Intelligent search and the Incident Solution Matching service: These features answer users' questions faster using an intelligent search feature that knows where the customer is and automatically suggests personalized solutions.
  • Expert Chat service: Without leaving the application, users can easily initiate a chat session using the Expert Chat service to contact a domain expert who can help solve issues much faster.

Predictive Support Features Show the Support of the Future
Thanks to historical data of past usage, preventative services are inching closer to reality. By analyzing performance and error data, cloud health redefines traditional monitoring and enables preventative action, helping businesses avoid costly disruptions and time-consuming incidents. These advances have helped move SAP one step closer to offering fully predictive support that can anticipate and solve a problem before it occurs.

Effortless Interaction
Today's users are often not the IT experts of yesteryear. Any user may need support, and they increasingly are expecting to access prompt and proper support without leaving the application. This kind of in-context support helps reduce disruptions and costly downtime and improve efficiency, while providing a much more intuitive and streamlined support experience.

Keep Up Customers' Business Continuity
SAP Cloud ALM has already been included in a subscription for SAP S/4HANA Cloud and is one of the key components of the RISE with SAP program. The application lifecycle management capabilities provided by SAP Cloud ALM help customers implement SAP S/4HANA Cloud quickly and standardize its operations for increased efficiency.

These new solutions and tools are part of the next generation of support technology and customer experience, available now from SAP.

Visit the SAP News Center. Follow SAP on Twitter at @SAPNews.

About SAP
SAP's strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world's transaction revenue touches an SAP® system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers' businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people's lives. For more information, visit www.sap.com. 

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2021 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices.

For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

Please consider our privacy policy. If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact press@sap.com and write Unsubscribe in the subject line.

Cision View original content to download multimedia:http://www.prnewswire.com/news-releases/sap-allows-customers-to-access-support-easily-and-without-disruption-301295976.html

SOURCE SAP SE

Data & News supplied by www.cloudquote.io
Stock quotes supplied by Barchart
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms and Conditions.
 
bottom clear