Advance Auto Parts (NYSE: AAP), a leading automotive aftermarket retailer of parts, accessories, batteries and maintenance items, has launched an industry first—a home delivery service and parts program called “DIY Home Delivery.” The concept is simple: Advance will deliver parts to customers when and where they need it most. Houston is one of the markets currently offering this service.
“We’re always listening to our customers,” says Advance Auto Parts CEO Darren Jackson. “And they needed us to bring convenient solutions to them in the moment—and that’s not always in-store. DIY Home Delivery is a way for us to serve our customers in a way that makes their life easier, and it just reinforces our promise that service really is our best part.”
According to Jackson, DIY Home Delivery was a natural extension of Advance’s in-store service commitment, and spurred on by hundreds of customer stories pointing to the need for the program.
“Your car is up on blocks while you’re doing a brake job and you realize you need new rotors too. You’re late for work, but when you go to start your car, the battery is dead. These situations happen to people every day,” says Regional Vice President Ernesto Valderrama. “But if the vehicle is on blocks, or it simply won’t start, you’re out of luck. You need the store to come to you – and that’s exactly what our Home Delivery program does.”
Highly qualified Advance team members are on stand-by at local Advance stores to provide quick, custom solutions – and in most cases, delivery within a few hours. Delivery is free for all orders over $75. Visit www.advanceautoparts.com or www.aapmobile.com and click on the store locator or call 1-877-ADVANCE (238-2623) to find participating locations.
About Advance Auto Parts
Headquartered in Roanoke, Va., Advance Auto Parts, Inc., a leading automotive aftermarket retailer of parts, accessories, batteries and maintenance items in the United States, serves both the do-it-yourself and professional installer markets. As of April 23, 2011, the Company operated 3,600 stores in 39 states, Puerto Rico, and the Virgin Islands. Additional information about the Company, employment opportunities, customer services, and online shopping for parts and accessories can be found on the Company’s website at www.AdvanceAutoParts.com.
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