News releases from Sitel Group
Sitel® Colombia to Open State-of-the-Art MAXhub, a Reimagined Contact Center Dedicated to In-Person Collaboration, Training and Development
December 01, 2020
Sitel Group Launches New Global Employee Value Proposition To Support Associates To Learn, Lead & Grow
October 28, 2020
The company's new recruitment marketing campaign promises endless career and growth opportunities for current and future employees
Sitel Group® is Recognized as Top Leader in AI, Analytics, Automation and More in Information Services Group's Annual Provider Lens™ Contact Center - Customer Experience Services Reports
October 22, 2020
Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global...
Sitel Group to Host Its Annual EmpowerCX Conference Virtually
October 06, 2020
Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services
September 14, 2020
Utilizing decades of customer experience know-how combined with advanced technology and analytics, EXP+™ provides a new tailored solution to fit the needs of every brand
Sitel Group Named a Finalist for BPO Solution of the Year
August 24, 2020
Sitel Group has been selected as a finalist in the BPO Solution of the Year Category for Customer Contact Week's 2020 CCW Excellence Awards
Sitel Group Partners with AI Pioneer Krisp Technologies, Inc., Broadly Deploys Krisp Noise-Cancelling Software
July 21, 2020
Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience
Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic
July 06, 2020
The 2020 CX Index Survey, and subsequent COVID-19 CX Index Pulse Survey, finds the pandemic prompted the majority of consumers to switch to online shopping with 57% vowing to continue this trend beyond...
Sitel Group launches new, free webinar series that covers the customer experience industry's most sought after topics
The customer experience management leader is hiring work at home positions with paid virtual training and uncapped commission
Sitel Group's High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs
June 10, 2020
MAXhubs - the reimagined contact center - enable employee flexibility, improve employee experience and create a more agile and resilient business model for brands
Sitel Group and Rulai Recognized for Excellence in Strategic Partnerships by IAOP® for Collaboration With Michelin
April 23, 2020
Sitel Group and Rulai are recognized for their work scaling Michelin's Consumer Care chat function using an advanced artificial intelligence (AI) solution
The customer experience management leader has successfully transitioned 80% of current associates to work from home
Veteran loyalty and artificial intelligence executive to lead Sitel's digital innovation in the Americas and APAC
Learning Tribes awarded Gold for Customer Service Training Product of the Year and for Customer Service Training Team of the Year - External - All Other Industries Categories; Sitel Group awarded...
Sitel Group Sponsors Zendesk Relate 2020
February 25, 2020
Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP for 14th Consecutive Year
February 18, 2020
Sitel Group, a leader in CX management, today announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global...
Sitel Group Announces New Podcast Series EmpowerCX NOW
January 21, 2020
Sitel Group named as finalist in Contact Center or Customer Service Outsourcing Provider of the Year; Learning Tribes named as finalist for Customer Service Training Product of the Year and Customer...
Sitel Group & CallMiner's Fraud Prevention Report Reveals U.S. Consumers Believe Customer Support Calls Put Them At Risk for Fraud
November 18, 2019
More than four in five Americans think brands could do more to prevent customer service fraud and one in four don't trust that brands are handling their personal information securely
Sitel Group Keynotes, Sponsors CallMiner's LISTEN 2019 Event for Second Consecutive Year
October 30, 2019
CX management leader is heavily involved in the annual event with executive keynote, breakout sessions and demos November 4-6
Sitel Group Wins Frost & Sullivan Customer Contact West CC Award Second Consecutive Year
October 29, 2019
Sitel Group to Hire 300+ for Fishers Customer Experience Center
October 17, 2019
Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced a series of career fairs at its Fishers, Indiana customer experience center. Sitel Group will...
Sitel Group to Open Customer Experience Operations in Greece in 2020
October 17, 2019
The global CX leader's first Greek contact center in Athens will further support its clients, create 1,000 jobs
Sitel's My Associate Experience (MAX) is a concrete commitment to improving the employee experience through digital and social collaborations with its people
Sitel to Hire 1,500 Associates in North America During Annual National Hiring Week
September 12, 2019
The customer experience management leader expands its National Hiring Week with job fairs, educational benefits and career growth opportunities
Sitel To Open New Flagship Contact Center In Greater Indianapolis To Support Client Growth
September 11, 2019
Customer experience leader credits the greater Indianapolis' thriving business infrastructure and talented workforce as best market for broadening portfolio into health, insurance and FinTech...
Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
July 10, 2019
Sitel Group, one of the largest customer experience management companies in the world, today announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO)...