HomeServe USA (HomeServe), a leading provider of emergency repair service plans, today announced it will begin offering water line repair service plans to more than 190,000 homeowners in Birmingham under a new program with the Birmingham Water Works (BWW). The new service plan will provide protection against the expense and inconvenience of water service line leaks and breaks, which often require prompt attention and are costly to repair. Initially, two service plans will be offered, one for the exterior water line, which extends from the BWW’s water main to the shut-off valve inside the customer’s home and another for the sewer/septic line. Consideration for additional service plans, such as in-home plumbing repairs and more will be discussed after the initial launch.
“We’re pleased to partner with the Birmingham Water Works to help protect their customers from the headache and often high costs of service line and other household repairs,” said Tom Rusin, CEO of HomeServe USA. “Through this program, Birmingham homeowners will now have expanded access to HomeServe’s affordable protection plans and our network of locally-based, licensed and qualified service contractors to make repairs.”
HomeServe is already established in Birmingham, protecting 1,300 homeowners; however, the new partnership will expand available services and provide improved coverage. Customers of the BWW will receive information about the optional coverage plans through a postcard announcement, which will be mailed to area homes next week. Letters offering customers a chance to sign-up for service line coverage will be disbursed in early March.
“In this economy, many people don’t have thousands of dollars set aside for surprise repair expenses,” said Mac Underwood, General Manager of the BWW. “The partnership with HomeServe gives our customers an affordable solution to the expensive problem of emergency service line repairs.”
As part of the program launch, HomeServe is also announcing its "HomeServe Cares" initiative, which aids homeowners in need. The initiative helps homeowners who are without a service plan and lack the funds to cover an emergency repair. On February 21st, local resident Robert Elliott will receive HomeServe Cares’ assistance in replacing his home’s water service line. The Elliott family was recently notified that they needed to replace the service line under their home due to burst pipes and weather conditions, which also caused a continuously high water bill. As part of the program, HomeServe will work with one of its Birmingham area contractors to provide the repairs at no cost to the family.
Serving more than 1.5 million customers in the US and Canada, HomeServe offers access to a Repair Hotline that is staffed and available 24 hours a day, 365 days a year. With the optional coverage a local, licensed, and insured Birmingham-based contractor will go right to a customer’s home for repairs
The water line protection plan HomeServe is offering to Birmingham homeowners is available for $4.99 a month, and costs $7.99 a month for sewer/septic line repairs. Birmingham homeowners can learn more by calling HomeServe toll-free at 1-855-709-6268 or visiting www.BWWBCoveragePlans.com
About Birmingham Water Works
Founded in 1951, the Birmingham Water Works serves 600,000 people in Jefferson, Shelby, Blount, St. Clair and Walker counties. The Birmingham Water Works is committed to providing the highest quality water and service to our customers and our entire service area. For more information about Birmingham Water Works, visit our Web site at www.birminghamwaterworks.com.
HomeServe USA Corp (HomeServe) is an independent provider of Emergency Repair Service Plans. For over a decade, the company has protected homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality service. HomeServe, a Better Business Bureau Accredited Business, serves 1.5 million homeowners in the US and Canada and dedicates itself to being a customer-focused company providing best in class emergency repair plans through utility partners and directly to customers. For more information about HomeServe, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and like us on Facebook at www.facebook.com/homeserveusa.