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Customer Experience Management Market by Component, Touchpoint, Solutions, Development Factors, Technological Advancements, Organization Size, Trends, Growth & Forecast 2025

Surging demand for personalized experience by customers across various industries is the key trend in accelerating market growth. Customer Experience Management Makret has sets of practices and technologies to transform within organizations to meet consumer expectations.

Dallas, United States - October 23, 2020 /MarketersMedia/

Global customer experience management market is expected to have a market size of USD 21.3 billion by 2028, with a CAGR of 17.7% in the forecast period. Advancements in big data analytics have helped enterprise improve their end-to-end consumer experience management which drives the market. Key points of poor consumer experiences understand customer trends and have provided measurable direction to improve operational efficiencies and consumer experiences of an organization. Furthermore, increasing investments towards the implementation of advanced technologies has helped consumers undertake cognitive decisions with an effort to develop enhanced Environmental Hazard Monitoring software, and also contributing to market growth.

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Rising Investments towards Hyper Personalization of Customer Experience Thrusts Adoption
Need for hyper personalization of customer interactions favoring healthy customer experience underpins optimistic enterprise adoption of customer experience management, opines Adroit Market Research in its recent research report offering.

Enterprises aiming to maximize their customer footfall, redeem business relationships with lost customers and improve revenue models are depending heavily on customer experience management for superlative user experience.
In recent years customer experience management is also gaining traction as organizations are investing aggressively towards data mining and analytics to understand customer activities, preferences and buying behavior. Activities as such reflect effective revenue management practices by deploying right products across right channels at the right time.

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These assorted market practices are poised to optimize customer reach and interactions besides ensuring customer loyalty. Amidst massive technological leap favoring long term growth in customer experience management, the market is likely to face significant growth retardants owing to the knowledge gap and dearth of skilled taskforce for deployment and use. Additionally, initial cost involvement has also been interfering with growth stability in customer engagement market.
The Customer Experience Management market is subdivided into North America, Europe, APAC, Middle East & Africa, and South America. North America is said to be a saturated market and will have the highest market size. The US and Canada contribute the maximum to the growth of the Customer Experience Management market.

The major players of Customer Experience Management are Adobe, IBM, Oracle, Avaya, Nokia, and others. The Customer Experience Management market is fragmented with the existence of well-known global and domestic players across the globe.

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Segment Overview of Customer Experience Management Market
Component Overview, 2018-2028 (USD Billion)
Omni – Channel
Machine Learning
Workforce Optimization

Touch-point Segment Overview,2018-2028(USD Billion)
Call Center
Mobile app
Social Media
Virtual Assistant

Deployment Mode Overview, 2018-2028 (USD Billion)
On Cloud

Organization Size Overview, 2018-2028 (USD Billion)
Large Enterprises

Vertical Overview, 2018-2028 (USD Billion)
Telecommunication and IT- Enabled Services
Banking, Financial Services, and Insurance
Media and Entertainment
Retail and Consumer Goods
Travel and Hospitality
Public Sector

Regional Overview, 2018-2028 (USD Billion)
North America
Rest of Europe
Asia Pacific
Australia & New Zealand
Rest of Asia-Pacific
Middle East and Africa
Saudi Arabia
South Africa
Rest of Middle East and Africa
South America

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Contact Info:
Name: Ryan Johnson
Email: Send Email
Organization: Adroit Market Research

Source URL:

Source: MarketersMedia

Release ID: 88982185

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