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Scotiabank Takes Top Spot in the J.D. Power 2020 Canada Online Banking Satisfaction Study

TORONTO, June 10, 2020 /CNW/ - Scotiabank today announces that it received the #1 ranking in the J.D. Power 2020 Canada Online Banking Satisfaction Study. Scotiabank's industry-leading position is being driven by its commitment to delivering the best customer experience, and its focus to delivering fast, easy-to-use and secure online banking services through the COVID-19 pandemic.

"Winning the J.D. Power Online Banking award highlights our commitment to delivering an exceptional customer experience across all of our banking platforms, offering best-in-class digital services that support our Canadian households and businesses navigate through these exceptional times," said Dan Rees, Group Head of Canadian Banking, Scotiabank. "We're pleased to be recognized for the extraordinary efforts our teams have gone to ensure our customers continue to have access to Scotiabank's advice and service during this unusual period."

Scotiabank secured the industry-leading position by having a  great online information/content experience, navigation and speed: "We're delighted that our customers have rated our online banking experience as #1 in Canada," said Shawn Rose, Executive Vice President and Chief Digital Officer for Scotiabank. "This top ranking is a testament to the time and investments we've made in technology and digital over the past year – and through this pandemic – to fundamentally transform the way we serve our customers. I couldn't be prouder of our teams in Digital Banking and across the bank that helped us achieve this win."

The J.D. Power 2020 Online Banking Satisfaction Study surveyed 1,614 primary banking customers in Canada at the beginning of the COVID-19 pandemic (March 7 to March 23, 2020). The study evaluated online banking satisfaction with the five major Canadian banks across four factors (navigation, visual appeal, speed and information/content). The information/content factor includes six task-based attributes (Logging In, Account Overview, Account Profile/Management, View Transactions, Bill Pay and Transfer between Accounts) which customers rate on a 10 point scale.

For those customers who want to learn more about our online banking, receive advice or service, please visit Scotiabank's newly-launched digital resource site, Bank Your Way.  

About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, , Asia Pacific and Europe.

About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of approximately 97,000 employees and assets of over $1.2 trillion (as at April 30, 2020), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS). For more information, please visit http://www.scotiabank.com and follow us on Twitter @ScotiabankViews.

SOURCE Scotiabank

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