Adobe Systems Incorporated (Nasdaq:ADBE) today introduced Adobe® LiveCycle® Enterprise Suite (ES), an integrated family of software for automating processes that help businesses and governments more effectively engage with customers, citizens, partners, and suppliers. LiveCycle ES integrates the capabilities of Adobe Flex™ and PDF technologies, while leveraging the reach of Adobe Flash® Player and Adobe Reader® to enable a new class of “customer engagement” applications that easily connect people inside and outside organizations to internal information and processes.
With LiveCycle ES, organizations can deliver external-facing applications that are easier to interact with. This enables companies to better communicate with people who may be frustrated with, or confused by on-line procedures, and are likely to abandon transactions, resorting to higher cost avenues such as in-person visits or phone assistance. By transforming processes such as account enrollment, claims processing or guided self service into engaging applications, businesses and governments can improve customer service, decrease costly cycle times, and manage information faster and more accurately.
“Our business processes and those at our customer sites typically involve multiple people needing to review and sign-off on materials inside and outside our company,” says Didier Fleury, CIO, Cegedim, the European leader in data services and software for the healthcare industry. “With Adobe LiveCycle ES, we are looking forward to easily integrate key back-office systems and workflows with front-end processes that engage with our staff, partners and customers. The more secure, automated workflows bring new efficiencies to our business and support our compliance efforts by giving us more control over processes. We have been impressed by the LiveCycle ES beta software and look forward to deploying the released software.”
LiveCycle ES improves how people worldwide interact with – and benefit from – products and services. For example, financial institutions can use LiveCycle ES to interact with customers through high-quality, self-service applications, offering them a wider array of services on-demand while streamlining processes and minimizing costs. Additionally, LiveCycle ES enables governments to advance the quality and breadth of services they offer to citizens, accelerate time to deliver services, safeguard confidential information and dramatically reduce inefficiencies.
“With Adobe LiveCycle ES, we can build on the gains we made with previous versions of LiveCycle to further improve workflows and better engage employees and customers in everyday processes,” said Paul Heyes, Application Manager, Document Solutions Group, U.S. Bank. “Enhancing document security, supporting e-signatures, and integrating other important capabilities are simplified. LiveCycle ES makes refining our workflows faster and more feasible.”
LiveCycle ES includes scalable solution components to build, manage and optimize these business critical customer-facing processes. Now, organizations can use wizard-like Form Guides and Flash-based graphics to dramatically change the way users interact with the process of providing, or receiving information online. Once data is captured, LiveCycle ES automates the processing of that data, including integration with rules engines, data stores, and Web services. LiveCycle ES also provides customers with enhanced data output capabilities such as interactive dashboards and dynamic, high-volume print solutions. Additionally, LiveCycle ES offers rights management, document certification, and digital signatures capabilities to help organizations protect sensitive information.
Pricing and Availability
Adobe will make LiveCycle ES available in two editions, LiveCycle ES Business Transformation Edition and LiveCycle ES Data Capture Edition, giving customers the option of purchasing a base system to which they can add solution components, or purchasing several of the solution components in one package with a single price. The LiveCycle Business Transformation Edition includes the following solution components: Data Capture Edition, Process Management, Digital Signatures, Rights management, and Output. The LiveCycle Data Capture Edition (base) includes Forms, Data Services, Barcoded Forms, and Reader Extensions solution components. Both editions are expected to be available in July. For more information, please visit: www.adobe.com/products/livecycle.
About Adobe Systems Incorporated
Adobe revolutionizes how the world engages with ideas and information – anytime, anywhere and through any medium. For more information, visit www.adobe.com.
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